Privacy Policy – How air123 Protects Your Data

1. Introduction

This Privacy Policy explains how air123 ("air123", "we", "us", "our") collects, uses, stores and protects the personal information of players who use the air123 platform at air123.pro. This policy applies to all visitors, registered players and users of the air123 mobile app.

By registering an account or continuing to use the air123 platform, you confirm that you have read this Privacy Policy and consent to the collection and use of your information as described here. If you have questions about how your data is handled, the air123 support team is available 24/7 via live chat.

This policy should be read alongside the Terms and Conditions, which govern your overall use of the platform. Privacy practices and your data rights are described specifically in this document.

2. What We Collect

The information air123 collects falls into three main categories:

Information you provide directly:

• Full name, date of birth and gender provided during registration.
• Email address and/or mobile phone number used to create your account.
• Identity documents uploaded during verification (for example, a CNIC copy).
• Payment details entered when making a deposit or requesting a withdrawal, including JazzCash account numbers, Easypaisa details or bank account information.
• Communications you send to the support team via live chat or email.

Information collected automatically:

• IP address, device type, browser version and operating system recorded at login.
• Session timestamps, pages visited and features used within the platform.
• Game history, bet records, deposit and withdrawal transaction logs.
• Cookies and similar tracking technologies as described in the Cookies section below.

Information from third parties:

• Identity verification data returned from document verification partners used during the KYC process.
• Payment confirmation data from JazzCash, Easypaisa, Raast and bank transfer processors.
• Fraud prevention signals from security monitoring partners.

3. How We Use Your Data

air123 uses collected data only for the purposes described below. We do not process personal data for any purpose that is incompatible with these stated purposes without first notifying you.

• Account management: Creating and maintaining your account, verifying your identity and age, managing login sessions and keeping your account secure.
• Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests to your registered payment method.
• Customer support: Responding to queries, resolving disputes and processing responsible gaming requests such as deposit limits and self-exclusion.
• Platform improvement: Analysing usage patterns, game performance and platform navigation to improve the overall experience for Pakistani players.
• Fraud and abuse prevention: Monitoring for irregular activity, duplicate accounts, bonus abuse and money laundering indicators.
• Marketing communications: Sending promotional emails, app notifications and SMS about bonuses, new games and events — only to players who have opted in. You can withdraw consent at any time.
• Legal and compliance obligations: Maintaining transaction records and identity data as required for standard anti-money laundering monitoring processes.

4. Payment Data

All PKR deposit and withdrawal transactions on air123 are processed by third-party payment providers including JazzCash, Easypaisa and banking partners. These providers operate their own security infrastructure and handle the transmission of sensitive financial data.

air123 does not store full payment credentials such as bank account PINs or full card numbers on its own servers. Only the reference data needed to match a transaction to your account — such as a partial account number or transaction ID — is retained.

Transaction history — including deposit amounts, withdrawal requests, dates and statuses — is stored in your account for your reference and for dispute resolution purposes. This data is retained for as long as your account is active and for a period after closure as described in the Data Retention section.

5. Who We Share Data With

air123 does not sell or rent personal data. Data is shared only in the following circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the information needed to process your transactions. These partners have their own privacy policies governing how they handle this data.
• Identity verification providers: When KYC (Know Your Customer) verification is required, your identity documents may be processed by a third-party verification service. This data is used solely for verification and is not used for any other purpose.
• Security and fraud prevention partners: Technical data such as IP addresses and device identifiers may be processed by fraud monitoring services to detect and prevent account abuse.
• Game providers: When you play a casino or slots title, the game provider's platform processes the game session. This typically includes your anonymised player ID and stake/win amounts. No full personal details are passed to game providers.
• Legal requirements: Data may be disclosed if required by a lawful order, court process or to protect the rights and safety of air123 or its players.

All third parties with whom data is shared are required to handle that data securely and only for the stated purpose. air123 does not permit its data partners to use player data for their own unrelated purposes.

6. Cookies & Tracking

air123 uses cookies — small text files stored in your browser — to make the platform work properly and to improve your experience. The types of cookies used on air123 are as follows:

• Essential cookies: Required for basic platform functions including keeping you logged in, maintaining your session and remembering your language preference. These cannot be disabled without affecting the functionality of the platform.
• Performance cookies: Used to understand how players navigate the platform — which pages are visited most, where errors occur and how quickly pages load. This data is aggregated and not linked to individual identities.
• Preference cookies: Remember settings you have chosen, such as your display preferences in the game lobby.

air123 does not embed third-party advertising cookies or social media tracking pixels on its platform pages. You can clear cookies at any time through your browser settings. Clearing essential cookies will log you out of your air123 account.

7. Data Retention

air123 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by standard record-keeping practices. The following retention periods apply:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Transaction records: Deposit, withdrawal and betting records are retained for a minimum of five years from the date of the transaction. This is consistent with standard financial record-keeping practices.
• Identity verification documents: Retained for the period your account is active and for up to five years after account closure.
• Support communications: Chat and email records are retained for up to three years to support dispute resolution and quality assurance.
• Marketing preferences: Opt-in and opt-out records are retained indefinitely to honour your communication preferences accurately.

When data is no longer needed and the retention period has elapsed, it is securely deleted or anonymised. Anonymised data — which cannot identify you — may be retained for longer periods for aggregate analysis and platform improvement purposes.

8. Data Security

air123 takes reasonable technical and organisational steps to protect your personal data against unauthorised access, loss, alteration or disclosure. The security measures in place include:

• Encryption of data in transit using industry-standard TLS protocols.
• Encrypted storage for sensitive account data including passwords, which are stored as hashed values and are never accessible in plain text — even to air123 staff.
• Access controls that limit which staff members can view personal data, based on their role and operational need.
• Regular internal reviews of data handling practices and access logs.
• Two-factor authentication options available to players to add an additional layer of protection to their own accounts.

Despite these measures, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password, not sharing your login credentials and logging out after each session — particularly on shared or public devices.

If you suspect unauthorised access to your air123 account, contact support immediately via live chat so the account can be reviewed and secured promptly.

9. Your Rights

As an air123 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team via live chat or the email address shown in the footer of this page.

10. Minors

air123 is strictly an adults-only platform. Players must be at least 18 years of age to register or use any part of the service. air123 does not knowingly collect personal data from anyone under the age of 18.

If a parent or guardian believes that a minor has registered on air123 or that data relating to a minor has been collected, please contact support via live chat immediately. Any account identified as belonging to a minor will be closed and all associated data deleted without delay.

11. Policy Updates

air123 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services offered or applicable practices. The revised policy will be published on this page with an updated "Last updated" date.

For significant changes that materially affect how your data is used, air123 will notify you via your registered email address or through an in-platform notification before the change takes effect. For minor or clarificatory changes, the updated policy on this page serves as sufficient notice.

Your continued use of air123 after a policy update is published constitutes your acceptance of the revised terms. If you disagree with any update, you should stop using the platform and contact support to close your account.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information has been handled, please get in touch with the air123 support team. The team is available 24/7 via live chat inside the platform.

You can also reach us by email — the address is shown in the footer of this page. When contacting us about a data request, please include your registered email address or account ID so we can verify your identity and respond efficiently. We aim to respond to all privacy-related queries within a reasonable timeframe.

For urgent matters such as suspected unauthorised account access, please use live chat for the fastest response.